Improve Response Times & Increase Efficiencies
Throughout Your Auto Club

with an End-to-End Automated Dispatch System

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Strengthen Your Service Fulfillment Processes and Increase Your Member’s Satisfaction

Serve your members quickly and accurately with AXIS Emergency Road Service (ERS), our real-time dispatching system.

ERS

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Gain Greater Control of Your Call Handling and Improve Customer Service

Get access to complete member information in real time
Integrate with affiliated dispatch and roadside service systems
Improve dispatching processes, while lowering operating costs
Reduce human involvement and error
Automate calling, texting or e-mailing to provide efficient and timely member notification
Access instant updates from your contractors
Deliver better service to corporate or non-corporate clients by using multiple membership databases
Enforce contractual arrangements with your preferred service providers
Monitor the success of your auto club by viewing reports and analyses

Never Miss a Road Service Call

Empower your staff to take ERS calls during system maintenance

  • When taking calls, allow your team to log member information such as their name, location, vehicle and problem in just a few clicks
  • Enable your employees to track the location of each driver and assign calls to them based on their proximity to the road service request
  • Eliminate double entry by giving your staff the ability to import all relevant member, vehicle, auto club, driver, garage and tow destination information

Manage information more effectively

  • View all active service events on one screen, alongside each member’s name, location, call status and problem code
  • Avoid losing data due to man-made or natural disasters by keeping it stored in the cloud

CloudReceive

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Streamline Service Call Processing

Communicate faster

  • Answer your members’ calls immediately, avoiding long call queues during peak periods
  • Integrate with ERS Online, allowing the calls entered by members on the club website to flow directly into the AXIS ERS system
  • Provide two-way communication options to receive, handle and update calls from AAA/CAA Road Assistance Partners (RAP)

Stay on top of call charges

  • Save on call processing charges by exchanging call billing information directly with other AXIS clubs
  • Get access to automatic AAA Reciprocal tracking and processing
  • Use flexible rate codes to automatically determine the cost of a call

Precisely Locate & Route Members Instantly

Make your staff more effective

  • Allow call receivers to accurately geocode both the breakdown location and tow destination by interfacing to Google Maps
  • Offer your staff the ability to determine when to apply specific dispatching rules

Help your members find their way

  • Provide your members with appropriate tow destinations by locating nearby Approved Auto Repair (AAR) partners and other service garages
  • Give ERS users throughout your network web-based mapping tools that facilitate training and deployment

Save money

  • Eliminate deployment and support costs, as MapPlus is hosted on Google Cloud

MapPlus

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Match Incoming Service Calls with Hands-Free, Rules-Based Call Spotting

Improve your services

  • Ensure call information reaches drivers in record time, improving service standards and member satisfaction
  • Configure the system settings to honor contractual agreements and club preferences for each service area

Organize driver & garage assignments

  • Assign the most suitable garage and driver for each call by consistently enforcing your club’s spotting rules
  • Enforce garage and driver assignment rules to ensure consistency and reduce driver complaints
  • Access a detailed decision log, facilitating call auditing and handling of inquiries from garages and drivers

Cut down on costs

  • Reduce staffing overhead and increase Return on Investment (ROI) with automatic dispatching

SmartSpot

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Increase Driver Productivity and Communication

Give drivers the tools they need

  • Give your drivers access to our Android application to manage day-to-day tasks
  • Allow your drivers to process secure point-of-sale transactions for battery sales and accessories

Manage drivers more effectively

  • Give access to dispatch and contractors to manage their drivers on an interactive map
  • Ensure quoted delays are kept current in service areas managed by contractors
  • Use location tracking to intelligently assign new calls based on drive time and more

Know what’s going on

  • Increase your revenue by tracking important KPIs to get a complete picture of where to focus your attention

MobilePlus

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Virtualize and Streamline Vehicle Inspections

Keep your team in the loop

  • Save time by asking your drivers only the relevant questions, while complying with strict customer safety rules
  • Automatically notify supervisors and mechanics about issues to get your vehicles back on the road quicker
  • Allow drivers, supervisors and mechanics instant access to a vehicle’s history, saving time on manual tracking

Easily store & retrieve vital information

  • Eliminate paper by using electronic inspection forms that are easy to store and retrieve
  • Access a vehicle inspection portal to view information about your facility, vehicles and inspections

Vehicle Inspections

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Facilitate Communication Between Dispatchers and Contractors

Get everyone on the same page

  • Streamline the communication of call details between your dispatch center and contractors
  • Ensure ERS call data is updated in a timely fashion, allowing improved monitoring of call progress
  • Free up dispatchers, so that they can focus on response times and handling exceptions

Make service providers more effective

  • Customize web pages that service providers can use to view, update and clear their road service calls
  • Allow service providers to monitor their own results and interact more effectively with your club

Contractor Web Portal

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How AXIS ERS Helped Auto Clubs Like You

“ERS Mobile has been a huge asset to our club. It has allowed us to reduce scene times because the drivers can control marking the time of arrival, rather than reporting back to dispatch.”

Nancy Hanlon, Emergency Road Service, CAA Atlantic

See How <span>AXIS ERS</span><br> Can Help You Provide Timely<br> and Efficient Roadside Service

See How AXIS ERS
Can Help You Provide Timely
and Efficient Roadside Service

1-844-568-7933

We’d love to show you how our solution can make your life easier at your auto club. To get a personalized demo, just fill out the form below, and we’ll be in touch with you shortly!