Never Miss a Road
Service Call

Empower your staff to take ERS calls during system maintenance

• When taking calls, allow your team to log member information such as their name, location, vehicle and problem in just a few clicks
• Enable your employees to track the location of each driver and assign calls to them based on their proximity to the road service request
• Eliminate double entry by giving your staff the ability to import all relevant member, vehicle, auto club, driver, garage and tow destination information

Manage information more effectively

• View all active service events on one screen, alongside each member’s name, location, call status and problem code
• Avoid losing data due to man-made or natural disasters by keeping it stored in the cloud

Streamline Service
Call Processing

Communicate faster

• Answer your members’ calls immediately, avoiding long call queues during peak periods
• Integrate with ERS Online, allowing the calls entered by members on the club website to flow directly into the AXIS ERS system
• Provide two-way communication options to receive, handle and update calls from AAA/CAA Road Assistance Partners (RAP)

Stay on top of call charges

• Save on call processing charges by exchanging call billing information directly with other AXIS clubs
• Get access to automatic AAA Reciprocal tracking and processing
• Use flexible rate codes to automatically determine the cost of a call

Precisely Locate & Route
Members Instantly

Make your staff more effective

• Allow call receivers to accurately geocode both the breakdown location and tow destination by interfacing to Google Maps
• Offer your staff the ability to determine when to apply specific dispatching rules

Help your members find their way

• Provide your members with appropriate tow destinations by locating nearby Approved Auto Repair (AAR) partners and other service garages
• Give ERS users throughout your network web-based mapping tools that facilitate training and deployment

Save money

• Eliminate deployment and support costs, as MapPlus is hosted on Google Cloud

Match Incoming Service Calls with Hands-Free, Rules-Based Call Spotting

Improve your services

• Ensure call information reaches drivers in record time, improving service standards and member satisfaction
• Configure the system settings to honor contractual agreements and club preferences for each service area

Organize driver & garage assignments

• Assign the most suitable garage and driver for each call by consistently enforcing your club’s spotting rules
• Enforce garage and driver assignment rules to ensure consistency and reduce driver complaints
• Access a detailed decision log, facilitating call auditing and handling of inquiries from garages and drivers

Cut down on costs

• Reduce staffing overhead and increase Return on Investment (ROI) with automatic dispatching

Increase Driver Productivity and Communication

Give drivers the tools they need

• Give your drivers access to our Android application to manage day-to-day tasks
• Allow your drivers to process secure point-of-sale transactions for battery sales and accessories

Manage drivers more effectively

• Give access to dispatch and contractors to manage their drivers on an interactive map
• Ensure quoted delays are kept current in service areas managed by contractors
• Use location tracking to intelligently assign new calls based on drive time and more

Know what’s going on

• Increase your revenue by tracking important KPIs to get a complete picture of where to focus your attention

Virtualize and Streamline Vehicle Inspections

Keep your team in the loop

• Save time by asking your drivers only the relevant questions, while complying with strict customer safety rules
• Automatically notify supervisors and mechanics about issues to get your vehicles back on the road quicker
• Allow drivers, supervisors and mechanics instant access to a vehicle’s history, saving time on manual tracking

Easily store & retrieve vital information

• Eliminate paper by using electronic inspection forms that are easy to store and retrieve
• Access a vehicle inspection portal to view information about your facility, vehicles and inspections

Facilitate Communication Between Dispatchers and Contractors

Get everyone on the same page

• Streamline the communication of call details between your dispatch center and contractors
• Ensure ERS call data is updated in a timely fashion, allowing improved monitoring of call progress
• Free up dispatchers, so that they can focus on response times and handling exceptions

Make service providers more effective

• Customize web pages that service providers can use to view, update and clear their road service calls
• Allow service providers to monitor their own results and interact more effectively with your club