AXIS Member Request Tracking System (MRTS)

Handle All Your Member Requests with One Omnichannel Feedback Platform

Request Demo

AXIS Member Request Tracking System (MRTS)

Handle All Your Member Requests with One Omnichannel Feedback Platform

Request Demo

Handle All Your Member Requests with One Omnichannel Feedback Platform

Does your auto club struggle with coordinating responses to member requests?

With AXIS Member Request Tracking System (MRTS), you can process all your member requests in one place and ensure that they always end up in the correct department. That way, nothing will fall through the cracks and your members will have their issues dealt with in a timely manner.

Download Info Sheet

Our MRTS offering allows you to…

See the Complete Picture

Quickly pull up member details like their name, address, and contact info, alongside all their latest and past requests.

Organize and Assign

Easily classify member requests by channel and type, then assign them to the appropriate department or handler.

Streamline Request Handling

Enable handlers to access and resolve all requests assigned to them (or their department) in one place.

Drive Accountability

Track the activity for any given request to ensure everyone knows the next step towards resolution.

Analyze Each Request

Audit every request for information such as costs, member feedback, source, resolution, and see attached documents.

Monitor Trends

Keep an eye on member requests over time through detailed reports to pinpoint and resolve problem areas.

WHAT OUR CUSTOMERS SAY

“I love the groups program; it has been so nice to work with. The support and confidence that Campana’s staff gives me is so helpful. With the tools available I can do anything to make my job easier. Thanks for the help and great instructions.”

Gail Bielecky,
Tour Planner, CAA Niagara

“Being able to sit down with our Project Manager is really helpful when planning and budgeting. However, it is the unplanned scenarios that Campana is quick to expedite and resolve.”

Karen Headdings,
Manager, Accounting & Member Records Operations, AAA Central Penn

“Our agents love the new Trip Workspace. It is much easier to enter information, to navigate through the system and to access the To Do list from anywhere. Entering flights and ports of call segments in a table has sped up entry time and reduced data entry errors.”

Dawn Turske,
Supervisor, Travel Technology, AAA Ohio Auto Club

SEE HOW WE CAN HELP YOUR ORGANIZATION

Let’s Talk.