Get a 360-degree View of Your Members
With so many branches, departments and communication channels, Membership management is a big challenge for many auto clubs – unless you have AXIS Membership.
Membership offers a comprehensive billing system, including electronic billing, that can be configured to satisfy your acquisition and retention needs.
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Provide Exceptional Customer Service by Creating Meaningful Member Interactions
Get a 360° Member View
Give your frontline staff a complete view of every member – from personal details to past transactions – to ensure seamless interactions.
Study Your Members
Collect relevant member information via flexible feedback forms and surveys to track requests, identify member concerns, and improve customer satisfaction.
Calculate Member Value
Calculate the value of each member, so you can quickly adjust customer service policies, renewal rates, and promotions to reward your most valuable members.
Market More Effectively
Enable your marketing staff to actively manage campaigns, target members individually or in groups and measure the overall effectiveness of every promotion.
Gather Member Data
Analyze a vast array of customer data for profiling, segmentation, targeting and membership renewal analysis to ensure you never lose a sales opportunity.
Integrate with AXIS Leads
Automate and streamline how sales leads are captured, disseminated and managed and transform your reactive service personnel into proactive sales agents.
Reward Your Members
Cultivate Future Sales
- Offer your members credits towards their next purchase
- Get more Premier members by offering members credits towards their upgrade
- Integrate with AXIS Point-of-Sale to let members redeem their credits
Reward with Instant Savings
- Enable members to keep more money in their wallets when shopping at retailers through your relationship with partners
- Provide value to your loyalty partner network with in-depth data analytics
Increase Member Retention by Having Convenient Payment Options
Streamline transactions
- Automate the payment process and consolidate member activity onto a single shopping cart
- Process transactions in multiple areas (retail products, travel, road service, etc.)
- Capture all payment activity and provide end-of-day reconciliation by branch and bank account
- Offer AAA/CAA Dollars to redeem against purchases instead of selling products at a discount
Improve your tracking & reporting
- Build a detailed customer profile by tracking areas of interest, travel preferences, and special needs, etc.
- Create your own custom and ad-hoc reports to get timely and insightful information about your business
Document, Assign and Respond to Client Requests or Complaints Quickly
Work more efficiently
- Initiate and send requests to the appropriate handling department, reducing paper, routing and omission errors
- Access request-taking, viewing and inquiry capabilities quickly and easily
- Process both client and internal requests
- Let call takers enter callback complaints directly from Emergency Road Service
Stay on top of vital information
- Capture leads, feedback, complaints, questions and suggestions provided by members on your club website
- Track costs incurred, letters sent, actions taken and problem sources
- Monitor and analyze MRTS activities with detailed reports
Exchange Information with Other Clubs Connected to AAA/CAA ClubLink Network
Speed up specific activities
- Verify memberships at other clubs by entering the member’s club number and similar search information
- Eliminate the time spent supplying membership information to other clubs
- Transfer RAP Emergency Road Service calls more efficiently and receive more timely call updates
Keep all information current
- Reduce the potential for reciprocal billing problems that occur when other clubs provide services not covered by your client’s membership
- Ensure future authorizations are based on up-to-the-minute information
WHAT OUR CUSTOMERS SAY
SEE HOW WE CAN HELP YOUR ORGANIZATION
Let’s Talk.